Shipping policy
Processing time
Orders are normally processed within 1–3 business days, excluding weekends and holidays. Carrier transit times begin after an order ships and may vary by destination or carrier conditions. Tracking information is sent to the email address used at checkout when available.
Shipping charges and any available free-shipping offer are shown at checkout. Noble currently offers free standard U.S. shipping when the post-discount order total is $99 or more.
Shipping estimates
Delivery estimates shown at checkout are carrier estimates and are not guaranteed. Carrier delays, severe weather, holidays, and address issues may affect delivery.
Address accuracy
Please review your shipping address before placing your order. Contact support@nobleskinco.com as soon as possible if you notice an error. We cannot guarantee an address can be changed after an order enters fulfillment.
Warm-weather shipping and natural tallow products
Noble products are made with natural ingredients, including grass-fed tallow, and do not contain the synthetic stabilizers or hardeners commonly used to keep conventional creams the same texture in every temperature.
Because of this, tallow products may soften or melt during warm-weather shipping. This is a normal characteristic of an all-natural product and does not mean the product is spoiled, unsafe, or defective.
If your tallow arrives soft or melted:
- keep the container upright
- place it in the refrigerator until it firms back up
- once firm, store it in a cool, dry place and use normally
- the texture may look slightly different after melting and resolidifying, but this does not generally affect the product’s quality or performance
Softening, melting, or a change in texture caused by heat alone does not qualify for a refund or replacement.
However, if heat or shipping damage caused the container to break, significant product to escape the container, or the product to arrive unusable, contact us within 7 days of delivery with photos and we will review it under our damaged-order policy.
Damaged, defective, open-on-arrival, or incorrect orders
If an item arrives damaged, broken, open on arrival, defective, unusable, or different from what you ordered, email support@nobleskinco.com within 7 days of delivery.
When Noble confirms a qualifying shipping or order issue, we will provide an appropriate resolution at no additional shipping cost to you. Depending on the circumstances, Noble may provide a replacement, refund to the original payment method, or store credit as the appropriate resolution. The form of resolution is determined based on the specific order issue and applicable circumstances. If shipping protection was purchased with the order, Noble may direct the claim through that coverage as part of the resolution process.
Returns
Unopened, unused products in their original condition may be returned when a return request is made within 7 days of delivery. Customers pay return postage and a 10% restocking fee for approved preference or change-of-mind returns. Original outbound shipping charges are not refundable for those returns. See our Refund Policy for complete terms.
Contact
Shipping questions may be sent to support@nobleskinco.com.
Orders are thoughtfully prepared and packaged by our small team in Liberty, Missouri.
Processing Time
Please allow 1–3 business days for your order to be prepared before shipment. During new product launches, holidays, markets, or especially busy periods, processing may take slightly longer.
Processing time is separate from the carrier’s estimated transit time.
Shipping Rates
Shipping rates are calculated at checkout based on your order and delivery address.
Once your order ships, you will receive a confirmation email with tracking information. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, or other delays outside our control.
Please Check Your Address
Please review your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
Warm-Weather Shipping
Because many Noble products are made with natural, tallow-based ingredients, they may soften or melt during periods of extreme heat. This does not mean the product is spoiled, unsafe, or less effective.
Please bring your package inside promptly after delivery. If a product arrives softened, keep the container upright and allow it to return to room temperature before opening. Temperature changes may alter the whipped appearance or texture.
Because heat-related softening or melting does not affect product quality, products are not eligible for a return, refund, or replacement solely because they softened or melted in transit. If the container arrived broken, opened, leaking, or otherwise physically damaged, please contact us promptly with your order number and photographs so we can help.
Delivery Concerns
If your order arrives damaged, incorrect, or incomplete, please contact us promptly with your order number and photographs of the package and products.
Once a package is marked delivered, please check around the delivery location, with household members, and with the carrier. If you still cannot locate it, contact us and we will help determine the appropriate next steps.
Questions about your order? Please contact Noble Skin Co. through our contact page.