Refund policy
We want you to feel confident ordering from Noble Skin Co. Please review the policy below before starting a return.
Returns
Unopened, unused products in their original condition may be returned when a return request is made within 7 days of delivery.
Because Noble products are personal-care items, opened or used products are not returnable for preference or change of mind.
To request a return, email support@nobleskinco.com with your order number and the item you would like to return. Please wait for return instructions before mailing anything back.
Approved returns should be mailed to:
Noble Skin Co.
917 Dorton Ln
Liberty, MO 64068
Return shipping and restocking fee
Customers are responsible for return postage on approved preference or change-of-mind returns.
Original outbound shipping charges are not refundable for those returns.
A 10% restocking fee applies to approved preference or change-of-mind returns.
The restocking fee does not apply to damaged, defective, incorrect, or otherwise qualifying order issues.
Damaged, defective, open-on-arrival, or incorrect orders
Please inspect your order when it arrives. If an item arrives damaged, broken, open on arrival, defective, unusable, or different from what you ordered, email support@nobleskinco.com within 7 days of delivery.
Include your order number and clear photos of the product, packaging, and shipping box so we can review the issue.
When Noble confirms a qualifying shipping or order issue, we will provide an appropriate resolution at no additional shipping cost to you. Depending on the circumstances, Noble may provide a replacement, refund to the original payment method, or store credit as the appropriate resolution. The form of resolution is determined based on the specific order issue and applicable circumstances.
If shipping protection was purchased with the order, Noble may direct the claim through that coverage as part of the resolution process.
Warm-weather shipping and natural tallow products
Noble products are made with natural ingredients, including grass-fed tallow, and do not contain the synthetic stabilizers or hardeners commonly used to keep conventional creams the same texture in every temperature.
Because of this, tallow products may soften or melt during warm-weather shipping. This is a normal characteristic of an all-natural product and does not mean the product is spoiled, unsafe, or defective.
If your tallow arrives soft or melted:
- keep the container upright
- place it in the refrigerator until it firms back up
- once firm, store it in a cool, dry place and use normally
- the texture may look slightly different after melting and resolidifying, but this does not generally affect the product’s quality or performance
Softening, melting, or a change in texture caused by heat alone does not qualify for a refund or replacement.
However, if heat or shipping damage caused the container to break, significant product to escape the container, or the product to arrive unusable, contact us within 7 days of delivery with photos and we will review it under our damaged-order policy.
Refunds
Approved refunds will be issued to the original payment method within 5 business days after the returned item is inspected and approved. Your bank or card issuer may need additional time to post the credit.
Depending on the circumstances, Noble may provide a replacement, refund to the original payment method, or store credit as the appropriate resolution.
Noble will not restore both loyalty points and store credit for the same refunded value.
Final-sale items
Gift cards and products specifically marked Final Sale are not returnable.
Sale items, bundles, and limited-edition products are not automatically final sale unless that is clearly disclosed before purchase.
Subscriptions
Subscription changes or cancellations must be completed before the next order processes.
Once a subscription order has entered fulfillment, it is treated like any other completed order under this policy.
Contact
Questions about returns or refunds may be sent to support@nobleskinco.com.